Terms & Conditions
Cancellation & Refund Policy
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled by us after your credit card has been charged, the said amount will be reversed back in your Card Account.
CANCELLATION BY THE CUSTOMER
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order if the order has not been processed by us. We will not be able to cancel orders that have already been processed by us.
We will refund the money either by Net transfer/Cheque(Once approved by governing members). If the payment mode was Cheque/DD we will sent only to the billing address of the customer. We can refund via NEFT directly to your bank account also. Please note we will not be able to refund in cash. Typically refunds are processed in minimum than 15 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
We believe in 100% customer service and strive to please all our buyers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to us in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
1. If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.
2. If you received a damaged item then you will have to inform shipping company within 3 days of delivery.
3. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Items which are part of any sale/offer cannot be refunded unless they are faulty.
If you have any questions regarding the returns and refund policies then please contact us.